Known Issues

LAST UPDATE 4.22.2019

Introduction | Known Issues | Fixed Issues | GoFormz real-time server status

How we define a Known Issue

We work on isolating and fixing every product issue that we're aware of. Some issues might not be listed here. We characterize known issues as follows:

  • The issue is reproducible and consistently produces the unexpected behavior.
  • Engineers are investigating possible causes for unexpected behavior.
  • The issue is observed globally and has generated a large number of support cases.

View Known Issues »

What's not a Known Issue

  • Product outages: Up-to-date outage information is posted within the GoFormz Status Page.
  • Feature ideas: We'd love to hear your thoughts! Please contact your GoFormz Account Manager to share your ideas.
  • Low impact issues: We're also working to fix low impact issues but might not list them here. If you think you might be impacted by an issue that's not listed here, please contact our customer support team using the chat button on the bottom right corner of your screen.

View Known Issues »

Known Issues

Template Editor
Replicating a table with checkbox column types does not set the default checkmark type
Template Editor
Upload of initial PDF background fails randomly when creating a template
Template Editor
Unable to see more than 30 Checkbox Group Items in the Template Fields section
Duplicate Template
Cannot duplicate a template that does not have a tab created in list view
Windows App
Crop window is a circle instead of a square
MOBILE - FORM EDITOR
(Android Only) Cannot clear barcode field value
MOBILE - FORM EDITOR
(Windows App Only) Keyboard defaults to Alpha Keyboard on Number fields and Text fields (even if Numeric Keyboard is chosen as default)
Users & Groups
(Android Only) Group Permissions - Users are unable to add tags to forms even if "Add tags to forms" permission is enabled for the group
Template Editor
Cursor on multi-line text boxes does not show arrows
Template Editor
Fields the size of the background page cannot be dragged onto other pages
Users & Groups
After receiving an intital error, the same error pops up again after navigating to another page and back
From Editor
Calculator - Invalvid formula syntax crashes the form editor
Form Editor
Calculator - Sum of DateValue in a table range does not work
Form Editor
Calculator - Sum of table range minus a field does not work
Template Editor / Form Editor
Designated checkbox group order placed in Template Editor is not reflected while using list view on a mobile app
Public Share Form Editor
Public share location field does not operate as expected when set to Display: Map
Form Editor
When uploading a transparent PNG image to a form, the background (or transparent parts of the image) appear black.

Template Editor
When pasting text into the template name while using Firefox, a secondary line will be added breaking the UI.
MOBILE - Form Editor
Users are unable to upload a photo from the Kindle photo library

When completing an image or sketch field on a form using a Kindle device, users cannot upload a photo from the Kindle photo library

Transfer Forms
Users are able to transfer forms to other users who do not have access to view this form

When transferring a form, a user can transfer to another user even if the receiving user does not have permission to view the transferred form.

MOBILE - Share
Unable to attach pdf generated by GoFormz to an email to be sent by the Kindle native email app.
MOBILE - Form Editor
Properties settings on Multi-Line text fields are not properly applying on iOS app.

Saved properties such as center aligned, font color, etc. are not showing on iOS apps for multi-line text fields


Fixed Issues

Forms List
Bulk Actions - Non-Admin users with the permission to delete forms are not able to do so in bulk from the forms list.
Form Editor
Shared Checkbox Group - Group items are deleted when a field is deleted when editing a copied template
Template Editor
Page scrolls to top when the calculation bar expands in height
Mobile - Sign Up
Two Lunch Order templates are created
Form Editor
Tabindex does not work when using Edge (Browser)
Users & Groups
Typing a space in the Email field causes the cursor to move to the start of the field
Settings Page
Changes to the Settings Page are not reflected when using IE 11
Template Editor
Table - Text field doesn't include default value property when multiline is enabled
Template Editor
Table - Barcode Field does not have a default value property option
MOBILE - FORM EDITOR
Basic Accounts - Form data not auto saving
Template Editor
Text fields within a Table do not include default value property when multiline is enabled
Template Editor
Barcode fields within a Table do not include a default value property
Template Events
When duplicating a template, groups events can be triggered by anyone
MOBILE - Form Editor
Basic Acounts are unable to fill forms on mobile
DataSources
Null values present within a DataSource will cause an error when saving
Forms List
Users without permission to delete forms can still deleta forms through Bulk Actions
MOBILE - Forms Search
When searching for a form on a device that is set to DD/MM/YYYY format (UK, NZ, etc.), an error is shown
Form Download
Unable to download some forms from 2014 and older
Temaplate Duplicate
When duplicating a template, shared fields dropdown items are also duplicated
Template Editor
When dragging a shared dropdown field onto a template, all previously deleted values become undeleted
MOBILE - Form Editor
Basic Acounts are unable to fill forms on mobile
MOBILE - Form Editor
Calculation returns a blank value when using Sum() of a DataValue within table
MOBILE - Form Editor
Calculation returns blank result if using any operator other than "+"
Users & Groups
Admins cannot add users to a new group if "Multiple Groups" permission is disabled
Template Editor
When in list view, the formula bar does not show if list view fields exceed the height of the container
Forms List
Template list modal only shows first 25 templates
MOBILE - Form Editor
Long field names do not wrap to show all text in field name
Mobile - Form Editor
Deleted dropown items still show in Mobile Apps
DataSources
Unable to select 5 indexes within a single DataSource

User management
404 Error message shown when deactivating users

Forms List
Renamed Form is overwritten by Default Form Name

Forms List
Identifier field not searchable on forms page

Template Editor
In list view the title of the a section can exceed 50 characters.

Form List
Filtering forms does not clear previously checked forms on page.

Forms List
Error is shown when exporting form data.

Forms List
When filtering by owner, results may show duplicate forms or form not associated with the desired filter.

form search
No results are shown when searching for a form on the form page
users & groups
Change Password Button not showing on user page
Public Share
Error message is shown when attempting to open a form using a Public Share link
Data Sources
Users are only able to access the first page of a datasource
Template Editor
"Use Legacy Editor" button is broken on default Template Editor page
Forms List
Forms list is not showing when using IE 11
Template Editor
Unable to change field names if shared fields are turned off
Mobile General
App crashes and/or freezes upon opening when using an Android device v4.4.2
Account Settings
A user can be saved without a first name
Workflow
Workflow Name Filter is disabled when the user clicks on the right side of the search field