Updated: September 26, 2023
THIS AGREEMENT CONTAINS AN ARBITRATION AGREEMENT, WHICH WILL, WITH LIMITED EXCEPTION, REQUIRE YOU TO SUBMIT CLAIMS YOU HAVE AGAINST US TO FINAL, BINDING ARBITRATION. UNDER THE ARBITRATION AGREEMENT, YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AGAINST GOFORMZ ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING, YOU WILL ONLY BE PERMITTED TO SEEK RELIEF ON AN INDIVIDUAL BASIS, AND YOU ARE WAIVING YOUR RIGHT TO A JURY TRIAL AND YOUR RIGHT TO HAVE YOUR CLAIMS DECIDED BY A JUDGE OR JURY.
1.1 Right to Use. Subject to this Agreement, during the Term, you may (i) use the GoFormz Service and (ii) use any Software provided by GoFormz as part of the Service, subject to the terms of any End User License Agreement associated with such Software. Additionally, if your subscription includes authorization to use the GoFormz API, then subject to this Agreement, during the Term, you may also integrate the Services into any of your applications. You will adhere to all laws, rules, and regulations applicable to your use of the Services and Software, including the Acceptable Use Policy, any End User Licensing Agreements, and any other applicable Policies as defined below. GoFormz reserves all other rights. Rights to use GoFormz Services by an End User may not be transferred from one individual to another unless the original End User no longer requires, and is no longer permitted, access to the Services.
1.2 Additional Conditions. Some of the Services may be subject to additional conditions either posted on the Site or contained in Purchase Order documents that describe order-specific information, such as Services names, billing information, subscription prices, user quantities, and license terms. Your use of the Services is subject to those conditions, which are incorporated into this Agreement by reference. If an inconsistency arises between this Agreement and any additional conditions, such additional conditions will prevail.
1.3 Communications Authorization. You understand and agree that the Services may include communications such as service announcements and administrative messages from GoFormz or GoFormz’s third party service providers. To opt out of receiving these messages, you may submit notice, in accordance with Section 18.3, requesting the termination of your subscription and that your details be eliminated from the Site and any mailing list. You also understand that GoFormz’s Services may include advertisements.
1.4 HIPAA Accounts. For some Services, GoFormz offers a HIPAA solution designed to help ensure HIPAA compliance ("HIPAA Account") for customers who are subject to the Health Insurance Portability and Accountability Act of 1996 and the Health Information Technology for Economic and Clinical Health Act (collectively, "HIPAA"). All other Services ("Non-HIPAA Accounts") are not designed to support the security requirements of HIPAA. You are solely responsible for selecting the appropriate type of account based on its particular data privacy and security compliance obligations. You are also solely responsible for any applicable compliance with federal or state laws, including without limitation, HIPAA, governing the privacy and security of personal data, including medical or other sensitive data. It is your responsibility to assess whether your usage of the Services is appropriate for the storage or control of, or access to, sensitive data, such as information about children, personally identifiable information or medical or health information. GoFormz does not control or monitor the Data. If you require secure storage of "protected health information" under HIPAA ("PHI"), you are expressly prohibited from using Non-HIPAA Accounts for such purposes. Storing and permitting access to PHI in a Non-HIPAA Account is a material violation of this Agreement and grounds for immediate termination.
2 Free Trial Releases
2.1 Free Trial. GoFormz may, occasionally and in its sole discretion, offer a free trial membership regarding certain Services or Software. By accessing or using the Site, Services or Software, as a part of any such free trial membership, you agree to the terms of any such trial and this Agreement. GoFormz may change or discontinue free trial memberships at any time without notice. GoFormz is under no obligation to provide or continue free trial membership. GoFormz is under no obligation to keep or maintain any of your Content generated through a free trial unless the free trial is converted to a paid subscription. Accessing or using the Site, Services, or Software, as a part of any such free trial membership is provided “as-is,” “with all faults,”, and “as available,” and are excluded from all limited warranties provided in this Agreement.
3 Changes and Updates
3.1 Changes to the Services. GoFormz may make commercially reasonable updates to the Services or Software (including the Services as a whole). If GoFormz materially changes the Services or Software, GoFormz will notify you.
3.2 Changes to the APIs. GoFormz may make commercially reasonable updates to the APIs for the Services. If GoFormz materially changes the APIs, GoFormz will use commercially reasonable efforts to continue supporting the previous version of such API for the twelve months following the material change, unless if doing so (a) would pose a security or intellectual property issue, (b) is unduly burdensome, or (c) is needed to comply with the law or requests of governmental entities.
4 Team Usage Rights
4.1 If you are an Account Administrator, you may permit such number of End Users as has been agreed between you and GoFormz to access and make use of the Site, Services, and Software, subject to this Agreement and to any Policy. The total number of End Users shall not exceed the maximum number of End Users authorizations purchased from GoFormz. The total number of End Users permitted may differ based on the type of pricing authorized and accepted by you for your Account. These different possible Account pricing authorizations may include: price per user, price per use case, price per project, elastic (seasonal or variable) usage, public forms credits, or price per enterprise master account.
4.2 End Users may not sublicense, lease, assign or otherwise transfer (including by operation of law) their subscription, username, or right to use the GoFormz Site, Services, or Software to any third party. You may not sell or otherwise charge for, directly or indirectly, an individual or entity’s access to GoFormz as an End User under your Account. End Users may access the Site, Services or Software solely to support your internal business purposes or, where the End User is a customer (a "Customer End User"), solely as a means of supporting your business relationship with such customer (other than a business relationship that serves primarily or substantially to facilitate access to GoFormz).
4.3 You, the Account Administrator, are solely responsible for how your End Users use the Site, Services, and Software, and for ensuring that all End Users comply with the terms and conditions of this Agreement and all Policies. Any violations of the terms and/or conditions of this Agreement by an End User shall be deemed a violation thereof by you.
4.4 Each End User must have a unique identification and login. Only one individual may use an End User’s unique identification and login. An End User’s unique identification and login may be reassigned to another individual only if the prior End User will no longer use the Software or Services.
4.5 You will not (a) make the Site, Services, or Software available to (or use the Site, Services or Software for the benefit of) anyone other than you or End Users, (b) or sell, resell, license, sublicense, distribute, make available, rent or lease the Site, Services, or Software.
4.6 Customer End Users may only access the portion of the Site, Services, or Software pertaining to the creation, modification, and completion of forms and may not access other portions of the Site, Services or Software as a Customer End User such as, without limitation, template creation, account administration, or the GoFormz API.
4.7 If available to your Account, you may use GoFormz’s public forms functionality to share your Content to a recipient (a “Public Forms User”). A Public Forms Recipient is an End User for purposes of this Agreement, with the following exceptions:
4.7.1 A Public Forms User does not count towards your End User limit merely by receiving a public form.
4.7.2 A Public Forms User may only access the Site, Services, or Software to the extent necessary to view and interact with your Content shared using the public forms functionality.
4.7.3 By purchasing GoFormz public form credits, you are pre-paying for public forms submissions that you receive over time. Public forms credits may only be used for such submissions and exclude any other products or services offered by GoFormz.
4.7.4 You must use your public forms credits within 1 (one) year of the date of your purchase. If you do not, they will expire. Under all circumstances, they are nonrefundable. Public forms credits are non-transferable except with respect to the transfer of public forms credits between accounts under the same GoFormz enterprise master account and you shall be solely responsible for any and all taxes associated with such transfer.
4.7.5 You acknowledge that public forms credits do not represent a monetary claim against GoFormz because they are not a form of money and have no monetary value.
5 Proprietary Interests, Rights, and Licenses
5.1 Reservation of Rights. Except as expressly set forth in this Agreement, this Agreement does not grant either party any rights, implied or otherwise, to the other’s Content, Services, or Software or any of the other’s intellectual property. As between the parties, you own all Intellectual Property Rights in your Content, and GoFormz owns all Intellectual Property Rights in the Site, Services, Software, and its Data.
5.2 License to Host Content. You grant GoFormz, its affiliates and applicable contractors a worldwide, royalty-free, nonexclusive, sublicensable license to host, copy, transmit and display your Content for your use of the Services, as reasonably necessary for GoFormz to provide the Services under this Agreement. If you delete Content, GoFormz may retain various backups of such deleted Content, but may not be able to restore or recover the Content you delete. Subject to the limited licenses granted herein, GoFormz acquires no right, title or interest from you or your licensors under this Agreement in or to any of your Content.
5.3 Adequate Rights. You represent and warrant that (i) you hold sufficient rights in your Content to grant the rights contemplated by this Agreement and (ii) none of your Content, or the use thereof by you or any End User or other third party under your control, will violate the Acceptable Use Policy.
5.4 Use of Feedback. Nothing in this Agreement or in the parties’ dealings arising out of or related to this Agreement will restrict GoFormz’s right to use, profit from, disclose, publish, or otherwise utilize any Feedback, without obligation to you. You hereby irrevocably assign to GoFormz all right, title, and interest in the Feedback.
5.5 Neither you nor any End User may use the Service or Software in any manner or purpose other than as permitted by this Agreement. You will not, and will not allow any End User or other third party under its control, to (or attempt to) (a) modify, alter, tamper with, repair, or otherwise create derivative works of any Service or Software (except to the extent Services or Software are provided to you under a separate license expressly permitting the creation of derivative works), (b) reverse engineer, disassemble, or decompile the Site, Software or Services, or access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes (except to the extent such restriction is expressly prohibited by applicable law), (c) access or use the Software or Services in a way intended to avoid incurring fees or exceeding usage limits or quotas, (d) resell or sublicense the Services or Software (except to the extent a separate agreement with GoFormz expressly authorizes you to resell or sublicense the Services or Software), or (e) process or store any of your Content subject to the International Traffic in Arms Regulations maintained by the United States Department of State. All licenses and rights to use granted to you under this Agreement are conditional on your continued compliance with this Agreement and will immediately and automatically terminate if you fail to comply with any term or condition of this Agreement. During and after the Term, you will not assert, nor will you authorize, assist, or encourage any third party to assert, against GoFormz or any of its affiliates, customers, vendors, third party service providers, or licensors, any patent infringement or other intellectual property infringement claim regarding any Software or Services used by you or End Users.
6 Third Party Integrations, Sites, Products, and Services
6.1 Third Party Integrations. GoFormz or third parties may make available data integration with third party products or services, including, but not limited to the capability to transmit data from your GoFormz Account to a third-party provider, template builds, workflow mapping and restructuring, and other integration services (collectively, "GoFormz Integration Services"). Additionally, if you use the GoFormz API to exchange information between GoFormz’s Services system and a third-party system, User Data may be transmitted outside of either system. We do not warrant or support non-GoFormz applications, products, or services, whether or not they are designated by GoFormz as a "partner," as certified, or otherwise, unless expressly provided otherwise in a separate, written agreement signed by both parties.
6.2 If you use GoFormz Integration Services with a third-party provider, you grant GoFormz permission to allow the third-party provider to access your Content as required for that Integration Service. GoFormz is not responsible for any disclosure, modification or deletion of your Content resulting from such integration with a third-party provider. In addition, you grant GoFormz permission to allow it to outsource some or all of the GoFormz Integration Services using third-party professional service providers and to allow such service providers to access your Content as required for that Integration Service.
6.3 The Services may contain features designed to interoperate with third party applications, products, or services. To use such features, you may have to obtain access to such applications, products, or services from their providers, and may have to grant GoFormz access to Accounts on such third party applications, products, or services. GoFormz cannot guarantee the continued availability of such Service features, and may cease providing them without entitling you to any refund, credit, or other compensation if, for example, the provider of a third party application, product, or service ceases to make said application, product, or service available for interoperation with GoFormz Services in a manner acceptable to GoFormz.
6.4 If and to the extent that you create any applications using the GoFormz API or utilize the GoFormz Integration Services, you represent that neither you nor your applications will (1) modify the content of User Data so it adversely affects the integrity of that User Data, (2) disclose User Data to any third party, or (3) use User Data for any purpose other than application functionality to users of your applications, unless you receive appropriate prior consent for such activity and to the extent such activity results from an authorized user using your application and a reasonable user would expect such activity to occur.
6.5 GoFormz is not responsible or liable for the material posted on the Site unless, and only to the extent, created by GoFormz. The Site may contain links to external Web sites and information provided on such external websites by GoFormz third party service providers. GoFormz shall not be responsible for the contents of any linked Web site, or any changes or updates to such sites. You further agree that GoFormz shall not be directly or indirectly responsible or liable for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any content, goods or services available on or through any such linked Web site. Any and all material on the Site, including all articles, information, data, code, text, software, documentation, graphics, image, marketing material, video, photographs, messages, or postings to any forum, wiki, or blog on the Site, whether publicly posted or privately transmitted, is the sole responsibility of the person or entity providing the content.
7 Confidentiality/Intellectual Property Rights
Your Content will be protected from disclosure to third parties by GoFormz with at least the same protective precautions that GoFormz takes to protect its similar proprietary information from unauthorized disclosure. GoFormz will not, without your prior written consent, disclose any of your Content to any thirty party, except to those bona fide individuals whose access is necessary to enable GoFormz to perform its obligations hereunder or as necessary to comply with any legal or governmental order or similar requirement.
8.1 You agree to pay GoFormz all fees specified in all Purchase Orders according to this Agreement. Except as otherwise specified herein or expressly in a Purchase Order, (i) fees are based on subscriptions purchased and not actual use, (ii) fees paid are non-refundable, (iii) payment obligations are non-cancelable, (iv) subscription quantities cannot be decreased during the relevant subscription term, and (v) amounts you owe GoFormz shall be paid in lawful United States currency.
8.2 Invoicing and Payment. You will provide an agent designated solely by GoFormz (the "Credit Card Processor"), in a manner specified exclusively by GoFormz, with valid and up-to-date credit card information or alternative payment method reasonably acceptable to GoFormz. If you provide the Credit Card Processor with credit card information, you authorize GoFormz through said Credit Card Processor to charge such credit card for all Services listed in the Purchase Order for the initial subscription term and any renewal subscription term(s) set forth in Section 10.2 (Term of Subscriptions). Such charges shall be made in advance, either monthly, annually, or otherwise under the billing frequency specified in the Purchase Order. If the Purchase Order specifies that payment will be by a method other than credit card, GoFormz will invoice you in advance and under the relevant Purchase Order. Unless otherwise stated in the Purchase Order, invoiced charges are due net 30 days from the invoice date. You are responsible for providing complete and accurate billing and contact information to the Credit Card Processor and notifying GoFormz of any changes to such information.
8.3 Overdue Charges. If GoFormz does not receive, by the date due, any invoiced amount, then without limiting GoFormz’s rights or remedies, (i) the unpaid invoiced amount may accrue late interest at 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower, and/or (ii) GoFormz may condition future subscription renewals and Purchase Orders on payment terms shorter than those specified in Section 8.2 (Invoicing and Payment).
8.4 Suspension of Service and Acceleration. If any amount owing by you under this or any other agreement for GoFormz Services is thirty or more days overdue (or ten or more days overdue for amounts you have authorized GoFormz to charge to your credit card), GoFormz may, without limiting GoFormz’s other rights and remedies, accelerate your unpaid fee obligations under such agreements so all such obligations become immediately due and payable, and suspend GoFormz services to you until such amounts are paid in full. Other than for your paying by credit card or direct debit whose payment has been declined, GoFormz will provide you with at least 10 days’ prior notice that your payment is overdue, under Section 18.4 (Notice) for billing notices, before suspending your services. GoFormz is under no obligation to provide such notice if you are paying by credit card or direct debit whose payment has been declined.
8.5 Payment Disputes. GoFormz will not exercise its rights under Section 8.3 (Overdue Charges) or 8.4 (Suspension of Service and Acceleration) if you reasonably and in good faith dispute the applicable charges and are cooperating diligently to resolve the dispute. To the fullest extent permitted by law, you waive any and all claims relating to fees unless claimed within sixty days after charged (this affects none of your rights with your credit card issuer). Any refunds are at the sole discretion of GoFormz and will be exclusively in the form of credit for the Services. Nothing in this Agreement obligates GoFormz to extend credit to you, an End User, or third party.
8.6 GoFormz fees include no taxes, levies, duties or similar governmental assessment of any nature. You are responsible for paying all taxes associated with your purchases hereunder, and you will pay GoFormz all of GoFormz’s fees with no reduction for taxes. If GoFormz has the legal obligation to collect or pay taxes for which you are responsible under this section, GoFormz will invoice you and you will pay that amount. GoFormz is solely responsible for taxes assessable against it based on its income, property, and employees.
8.7 Functionality. You agree that your payment obligations under this Agreement are not contingent on the delivery of any future functionality or features or dependent on any oral or written public comments made by GoFormz regarding future functionality or features.
9 Storage Capacity and API Use Limitations
The maximum storage space provided to you at no additional charge may be specified in the Purchase Order. If not so specified, the maximum storage amount for a Service is set at 5.0 GB by GoFormz, or such other amount generally established by GoFormz for such Service. If the amount of disk storage required exceeds these limits, you will be charged GoFormz’s then-current monthly storage fees for any storage used above the specified limit. The current GoFormz storage fees are $500 per month for 5 GB of additional storage. GoFormz will bill you for any additional storage used by you in 5 GB increments in the amount of $500 per month for each 5 GB increment, for each of your accounts for which you have a subscription.
The maximum API use provided to you at no additional charge may be specified in the Purchase Order. If not so specified, customers can verify the maximum API use and other account details on the subscription page within the GoFormz Web Application.
10 Term and Termination; Service Cancellation
10.1 Term. This Agreement commences upon the Effective Date and continues until all subscriptions hereunder have expired or have been terminated (the "Term").
10.2 Term of Subscriptions. The term of each subscription shall be as specified in the applicable Purchase Order. Except as otherwise specified in a Purchase Order, subscriptions will automatically renew for additional periods equal to the expiring subscription term or one year (whichever is shorter), unless either party gives the other notice of non-renewal at least 30 days before the end of the relevant subscription term. If notice of non-renewal is received less than 30 days prior to the end of the relevant subscription term, then such subscription term will be automatically renewed and you will be charged for the renewal subscription term. The per-unit pricing of any renewal will be the list price for the relevant subscription time and type as specified on the Subscription Portal at the time of the applicable renewal or, if none is specified, the same rate as the expiring subscription term, unless GoFormz notifies you of different pricing at least forty-five days prior to the applicable renewal term. Except as provided in an applicable Purchase Order, renewal of promotional or one-time priced subscriptions will be at GoFormz’s applicable list price in effect at the time of the applicable renewal.
10.3 Termination for Cause. Either party may terminate this Agreement for cause upon 30 days’ written notice to the other party of a material breach if such breach remains uncured at the expiration of such period, but only if written notice is supplied within thirty days of the occurrence of said material breach. GoFormz may also terminate this Agreement immediately upon notice to you (A) for cause, if any act or omission by you or any End User results in a suspension described in Section 11.1, (B) if GoFormz believes providing the Service could create a substantial economic or technical burden or material security risk for GoFormz, (C) to comply with the law or requests of governmental entities, or (D) if GoFormz determines use of the Service or Software by you or any End User or GoFormz’s provision of the Services to you or any End User has become impractical or unfeasible for any legal or regulatory reason.
10.4 Effect of Termination. Upon termination of this Agreement: (i) all your rights under this Agreement terminate immediately; and (ii) you remain responsible for all fees and charges incurred through the date of termination, including fees and charges for in-process tasks completed after the date of termination.
10.5 Post-Termination Data Retention. Unless GoFormz terminates your use of the Service pursuant Section 10.3 (Termination for Cause), during the 60 days following termination (a) GoFormz will not erase your Content because of the termination, and (b) you may retrieve your Content only if you have paid all other amounts due. After 60 days following termination, GoFormz shall no longer be required to retain your Content.
10.6 No Refund Obligation Upon Termination. Upon termination by GoFormz of this Agreement or any part thereof under this Agreement because of your breach, negligence or default, GoFormz will have no obligation to refund to you any fees paid by you unless otherwise required by law.
10.7 If GoFormz (or its successor in interest) permanently ceases to operate the Services, GoFormz will refund to you any pre-paid subscription fees for the remaining months where you no longer have access to the Services.
11.1 General Terms. GoFormz may suspend your Account or any End User’s right to access or use any portion or the Software or Services immediately upon notice to you if GoFormz determines:
(a) Your use or an End User’s use of the Service of Software (i) poses a security risk to GoFormz or any third party, (ii) may adversely affect the Service, Software, or the systems of GoFormz or any other GoFormz customers, (iii) may subject GoFormz, its affiliates, or any third party to liability, or (iv) may be fraudulent;
(b) You or any End User is in breach of this Agreement, including if you are delinquent on any payment obligation for more than thirty days; or
(c) You have ceased to operate in the ordinary course, made an assignment for the benefit of creditors or similar disposition of assets, or become the subject of any bankruptcy, reorganization, liquidation, dissolution or similar proceeding.
11.2 Effect of Suspension. If GoFormz suspends your right to access or use any portion or all of the Service or Software, (i) you remain responsible for all fees and charges incurred up to and including the date of suspension; (ii) you remain responsible for any fees and charges for any Service or Software to which you continue to have access; and (iii) GoFormz will not erase your Content because of your suspension, except as specified elsewhere in this Agreement.
11.3 Suspension Rights Nonexclusive. GoFormz’s right to suspend described in Section 11.1 above is in addition to GoFormz’s right to terminate this Agreement pursuant Section 10.3.
12.3 The Site is hosted in the United States. If you are visiting from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, you may transfer your Content to the United States and by providing your Content to GoFormz you represent, warrant, and covenant to GoFormz that: (i) you have the authority and right to sign this Agreement, to grant the rights granted by you under this Agreement, and to perform your obligations under this Agreement; (ii) any consents or approvals required from any third party or governmental authority regarding the entering into or the performance of this Agreement by such party, are in place, or will be obtained by you as may be necessary for either party to perform its obligations, (iii) you are authorized to distribute your Content to GoFormz, and (iv) you are not breaching any data privacy rule or regulations, any of your contractual obligations, or any of your internal privacy policies.
12.4 You acknowledge and agree that certain of the Services may be provided by GoFormz’s third party service providers, and that your contact information may be provided to such third party service providers for them to provide the Services, and such third party service providers may contact you directly regarding other service offerings if you opt in to receive information about a third party service providers’ other service offerings on the Site.
12.5 To the extent your Content has left the GoFormz system through your use or an End User’s use, whether by use of the GoFormz API, GoFormz Integration Services, or any other means, GoFormz is not responsible for the privacy, security or integrity of that Content. The representation in Section 12.3 applies to transferring User Data under this paragraph or Section 6.1 through 6.5, inclusive (Third Party Integration).
13 Your Conduct on the Site and other Restrictions
13.1 You and any End User must have an Account and a Token (where applicable) to use the Services and Software. It is solely your responsibility to create any Accounts, and to manage the security of the Token and passwords for the Accounts, and any use thereof. If you learn of unauthorized use of your (or your End User’s) passwords, Account or Token, or otherwise believe that a third party may be using your Account without authorization, you will notify GoFormz promptly. GoFormz has no obligation to provide you with multiple Tokens or Accounts.
13.2 Acceptable Use Policy Compliance. You bear sole responsibility for all activities that occur under your Account, whether the activities are undertaken by you, an End User, an employee, or a third party (including your independent contractors or agents) and bear sole responsibility that all such activities under your Account comply with the terms of the Acceptable Use Policy.
13.3 If GoFormz provides you with an Account Administrator user ID and password for accessing the Service, you will assign them to your Account Administrator. You will be responsible, through your Account Administrator, for setting and modifying your and your users’ profile and preferences for the Services, authorizing and terminating individual user ID’s and passwords and specifying the access rights of those individuals to the Services. The Account Administrator will notify GoFormz if the Account Administrator must change the Account Administrator’s or any user’s ID, and the Account Administrator may do so only by contacting GoFormz at the email address for technical support specified by GoFormz.
13.4 Unauthorized access to the Site is a breach of this Agreement and a violation of the law. You agree not to access the Site by any means other than through the interface provided by GoFormz for accessing the Site. You agree not to use any automated means, including, without limitation, agents, robots, scripts, or spiders, to access, monitor, or copy any part of the Site, except those automated means that GoFormz has approved in advance in writing.
13.5 Use of the Site is subject to existing laws and legal process. Nothing in this Agreement will limit GoFormz’s right to comply with governmental, court, and law-enforcement requests or requirements relating to your use of the Site, which may include disclosing your Content to governmental authorities.
14.1 You will defend GoFormz and its other affiliated entities from any third party claim, and will pay all damages finally awarded against GoFormz in such claim or amounts agreed to in settlement, arising out of: (i) your use of the Site, Services, or Software; (ii) any use or alleged use of your Accounts or your passwords by any person, whether or not authorized by you; (iii) the content, the quality, or the performance of Content you submit to the Site; or (iv) your violation of this Agreement.
14.2 GoFormz will defend you from any third party claim that your use of GoFormz’s proprietary software hosted on the Site infringes such third party’s copyright, patent or trademark, and will pay all damages finally awarded against you in such claim. If GoFormz settles the claim, GoFormz will pay all settlement amounts on your behalf. In exchange, you must (i) promptly notify GoFormz if such a claim is asserted against you, (ii) allow GoFormz sole defense of the claim, and (iii) cooperate with GoFormz’s requests for reasonable assistance, at GoFormz’s expense. GoFormz will not be obligated to indemnify you if you violate this Agreement. If as a result of the infringement or misappropriation your use of the software hosting on the Site is enjoined by a court of law, GoFormz will modify the software to make it non-infringing, acquire a license for you to continue using the software, or if neither option is possible, refund to you the applicable subscription fees paid by you during the twelve (12) month period preceding the injunction. This is your exclusive remedy for a third party’s infringement or misappropriation claim against your use of the software hosted on the Site.
15 Warranty; Disclaimers
THE SITE AND THE SERVICES, ITS SOFTWARE, CONTENT AND OTHER MATERIALS, ARE PROVIDED ON AN "AS-IS, AS AVAILABLE" BASIS. GOFORMZ AND ITS AFFILIATES, SUPPLIERS, AND THIRD PARTY SERVICE PROVIDERS MAKE NO WARRANTY, REPRESENTATION, GUARANTEE OR CONDITION OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE OR NONINFRINGEMENT, OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE SITE OR ANY OF THE CONTENT, SERVICES, PRODUCTS, SOFTWARE OR OTHER MATERIALS AVAILABLE THROUGH THE SITE.
16 LIMITATION OF LIABILITY
16.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER GOFORMZ NOR ITS AFFILIATES, SUPPLIERS, OR THIRD PARTY SERVICE PROVIDERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH OR ARISING OUT OF THE SERVICES OR THE SITE, ITS SOFTWARE, CONTENT OR OTHER MATERIALS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE OR LOSS OF DATA OR OTHER INTANGIBLE LOSSES. FURTHER, NEITHER GOFORMZ NOR ITS AFFILIATES WILL BE RESPONSIBLE FOR ANY COMPENSATION, REIMBURSEMENT, OR DAMAGES ARISING IN CONNECTION WITH: (A) YOUR INABILITY TO USE THE SERVICES, INCLUDING AS A RESULT OF ANY (I) TERMINATION OR SUSPENSION OF THIS AGREEMENT OR YOUR USE OF OR ACCESS TO THE SERVICE OR SOFTWARE, (II) GOFORMZ’S DISCONTINUATION OF ANY OR ALL OF THE SERVICES, OR (III) ANY UNANTICIPATED OR UNSCHEDULED DOWNTIME OF ALL OR A PORTION OF THE SERVICES FOR ANY REASON, INCLUDING AS A RESULT OF POWER OUTAGES, SYSTEM FAILURES OR OTHER INTERRUPTIONS; (B) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; (C) ANY INVESTMENTS, EXPENDITURES, OR COMMITMENTS BY YOU IN CONNECTION WITH THIS AGREEMENT OR YOUR USE OF OR ACCESS TO THE SERVICE OR SOFTWARE; OR (D) ANY UNAUTHORIZED ACCESS TO, ALTERATION OF, OR THE DELETION, DESTRUCTION, DAMAGE, LOSS OR FAILURE TO STORE ANY OF YOUR CONTENT.
16.2 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOFORMZ AND ITS AFFILIATES, SUPPLIERS, AND THIRD PARTY SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY DAMAGES THAT EXCEED THE TOTAL AMOUNTS PAID BY YOU TO GOFORMZ FOR THE SERVICES DURING THE TWELVE MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM.
16.3 GOFORMZ WILL NOT BE RESPONSIBLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND IN ANY WAY ARISING OUT OF CONTENT YOU ACCESS OR ENCOUNTER ON THE SITE THAT IS SUPPLIED BY THIRD PARTIES.
16.4 SOME STATES/JURISDICTIONS DO NOT ALLOW EXCLUSION OF IMPLIED WARRANTIES OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH STATES/JURISDICTIONS, GOFORMZ’S LIABILITY AND THAT OF ITS AFFILIATES, SUPPLIERS, AND THIRD PARTY SERVICE PROVIDERS WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
17.1 Any dispute arising out of or relating to this Agreement or the Site will be finally settled by arbitration, except that GoFormz may bring an action in a court of competent jurisdiction regarding any dispute affecting GoFormz’s Intellectual Property Rights whether statutory or contractual. The arbitration will be conducted under the commercial arbitration rules (the "Rules") of the American Arbitration Association. Any such controversy or claim will be arbitrated individually and will not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration will be conducted in San Diego, California, United States, and judgment on the arbitration award may be entered in any court having jurisdiction thereof. All arbitration proceedings will be conducted in English by a single arbitrator selected under the Rules who must be a lawyer and fluent in English. The arbitrator has no authority to award damages in excess of those permitted in this Agreement for any reason. Any award in excess of such limitation will be deemed void as between the parties. Either you or GoFormz may seek any interim or preliminary relief from a court of competent jurisdiction in San Diego, California, necessary to protect the rights or the property of you or GoFormz (or its affiliates, agents, suppliers, and subcontractors), pending the completion of arbitration.
18 E-SIGN SERVICE
18.1 Subject to the following terms, you may use the e-Sign Service to deliver, electronically sign, and store, as applicable, e-Documents. All individuals registering for an account under and using the e-Sign Service must be 18 years of age or older. You may only use the e-Sign Service for your own internal business purposes and not for distribution or resale. Your use of the e-Sign Service is subject to, and you agree to comply with, the terms set forth below.
18.2 The e-Sign Service facilitates the execution of e-Documents, including between the parties to those e-Documents. Nothing in this Agreement may be construed to make GoFormz a party to any e-Document processed through the e-Sign Service, and GoFormz makes no representation or warranty regarding the transactions sought to be effected by any e-Document.
18.3 To enable parties to rely upon the signed documents between them, you agree and consent, in using the e-Sign Service or submitting an e-Signed document through the e-Sign Service, to the means GoFormz uses to secure electronic records and electronic signatures for any document Customer signed through e-Sign Service.
18.4 Between GoFormz and you, you have exclusive control over and responsibility for the content, quality, and format of any e-Document. All e-Documents stored by GoFormz that take advantage of GoFormz’s password-protection features are maintained in an encrypted form, and GoFormz has no control of or access to their contents.
18.5 GoFormz assumes no liability or responsibility for a party’s failure or inability to electronically sign any e-Document within a period of time or at all.
18.6 You are solely responsible for ensuring that your use of the e-Sign Service for any transaction complies with all applicable laws, including electronic signature laws.
18.7 Certain types of agreements and documents may be excepted from electronic signature laws (e.g. wills and agreements pertaining to family law), or may be subject to specific regulations promulgated by various government agencies regarding electronic signatures and electronic records. GoFormz is not responsible for determining whether any particular e-Document is subject to an exception to applicable electronic signature laws, or whether it is subject to any particular agency promulgations, or whether it can be legally formed by electronic signatures.
18.8 GoFormz is not responsible for determining how long any contracts, documents, and other records are required to be retained or stored under any applicable laws, regulations, or legal or administrative agency processes. Further, GoFormz is not responsible for producing any of your e-Documents or other documents to any third parties.
18.9 Certain consumer protection or similar laws or regulations may impose special requirements with respect to electronic transactions involving one or more “consumers,” such as (among others) requirements that the consumer consent to the method of contracting and/or that the consumer be provided with a copy, or access to a copy, of a paper or other non-electronic, written record of the transaction. GoFormz does not and is not responsible to: (i) determine whether any particular transaction involves a “consumer;” (ii) furnish or obtain any such consents or determine if any such consents have been withdrawn; (iii) provide any information or disclosures in connection with any attempt to obtain any such consents; (iv) provide legal review of, or update to, or correct any information or disclosures currently or previously given; (v) provide any such copies or access to a consumer or otherwise; or (vi) otherwise comply with any such special requirements. You shall determine whether any consumer is involved in any e-Document presented for processing, and, if so, to comply with all requirements imposed by law on such e-Documents or their contract formation.
18.10 The e-Sign Service is not Payment Card Industry Data Security Standard (aka PCI DSS) compliant. With regards to such Services, Customer is solely responsible for compliance with federal or state laws and rules, or other standards governing the use, collection, privacy and security of payment card industry data. GoFormz specifically disclaims any representation or warranty that such Services, as offered, comply with the federal, state, or local laws, rules or standards relating to payment card industry data.
19.1 The Site features trademarks, service marks, and logos that are the property of GoFormz and/or its affiliates, suppliers, and third party service providers. The Site also may include trademarks, service marks or logos of other third parties. These trademarks, service marks and logos are the property of their respective owners, and you agree not to use them in any manner without the prior written permission of the applicable owner.
19.2 GoFormz may be required by state or federal law to notify you of certain events. You hereby acknowledge and consent that such notices will be effective upon GoFormz’s posting them on the Site or delivering them to you through email. You may update your email address by visiting the section of the Site to provide contact information. If you do not provide GoFormz with accurate information, GoFormz cannot be held liable if GoFormz fails to notify you. You may have the right to request that GoFormz provide such notices to you in paper format, and may do so by notifying GoFormz pursuant Section 18.3.
19.3 Notice to GoFormz. To give GoFormz notice under this Agreement, you must contact GoFormz as follows by personal delivery, overnight courier or registered or certified mail to GoFormz, Inc., Contracts Administration, 501 W. Broadway, Suite 1520, San Diego, California 92101. GoFormz may update the address for notices to GoFormz by posting a notice on the GoFormz Site. Notices provided by personal delivery will be effective immediately. Notices provided by overnight courier will be effective one business day after they are sent. Notices provided registered or certified mail will be effective three business days after they are sent.
19.4 Notice to You. GoFormz may provide any notice to you under this Agreement by sending a message to the email address then associated with your Account. Notices GoFormz provides by email will be effective when GoFormz sends the email. It is your responsibility to keep your email address current. You will be deemed to have received any email sent to the email address then associated with your Account when GoFormz sends the email, whether or not you actually receive the email.
19.5 No Waivers. The failure by GoFormz to enforce any provision of this Agreement will not constitute a present or future waiver of such provision nor limit GoFormz’s right to enforce such provision at a later time. All waivers by GoFormz must be in writing to be effective.
19.6 This Agreement, including any applicable Purchase Order and all terms, conditions, and Policies incorporated into these terms by reference, constitute the entire agreement between you and GoFormz and govern your use of the Site and Services, superseding any prior agreements you may have with GoFormz. Except as otherwise provided herein, no modification, amendment or waiver of any provision in this Agreement will be effective unless in writing and signed by both parties. The parties agree that any term or condition stated in any of your order documentation (excluding Purchase Orders) is void. In the event of any conflict or inconsistency among these documents, the order of precedence shall be: (1) the applicable Purchase Order, (2) this Agreement, and (3) the Policies.
19.7 Governing Law; Venue. This Agreement shall be governed by and construed under the laws of the State of California, USA (excluding the conflict of law rules of any jurisdiction or the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded). The parties shall attempt to amicably resolve any controversy, dispute or difference arising out of this Agreement and, failing that, without limitation to the requirements of Section 17.1 (Arbitration), either party may initiate litigation only in the United States District Court for the Southern District of California or, if such court lacks subject matter jurisdiction, in the Superior Court of California, County of San Diego. The parties hereby submit and consent to personal jurisdiction in said courts and waive any and all defenses regarding personal jurisdiction, venue, inappropriate forum, forum non conveniens, or the enforceability of the consent to jurisdiction in this sentence.
19.8 In connection with this Agreement, each party will comply with all import, re-import, export, and re-export control laws and regulations, including the Export Administration Regulations, the International Traffic in Arms Regulations, and country-specific economic sanctions programs implemented by the Office of Foreign Assets Control. You are solely responsible for compliance related to how you (including any and all End Users and third parties under your control) use the Site, Service and Software, including your transfer and processing of your Content, the provision of your Content to End Users, and the region in which the foregoing occur.
19.9 Severability. If any portion of this Agreement is held to be invalid or unenforceable, the remaining portions of this Agreement will remain in full force and effect. Any invalid or unenforceable portions will be interpreted to effect the intent of the original portion. If such construction is impossible, the invalid or unenforceable portion will be severed from this Agreement but the rest of the Agreement will remain in full force and effect.
19.10 Force Majeure. GoFormz and its affiliates will not be liable for any delay or failure to perform any obligation under this Agreement where the delay or failure results from any cause beyond GoFormz’s reasonable control, including acts of God, labor disputes or other industrial disturbances, systemic electrical, telecommunications, or other utility failures, earthquake, storms or other elements of nature, blockages, embargoes, riots, acts or orders of government, acts of terrorism, or war.
19.11 Independent Contractors; Nonexclusive Rights. GoFormz and you are independent contractors, and neither party, nor any of their respective affiliates, is an agent of the other for any purpose or has the authority to bind the other. Both parties reserve the right (a) to develop or have developed for it products, services, concepts, systems, or techniques that are similar to or compete with the products, services, concepts, systems, or techniques developed or contemplated by the other party and (b) to assist third party developers or systems integrators who may offer products or services which compete with the other part’s products or services.
19.12 No Third Party Beneficiaries. This Agreement creates no third party beneficiary rights in any individual or entity that is not party to this Agreement.
19.13 Assignment. You will not assign this Agreement, or delegate or sublicense any of your rights under this Agreement, without our prior written consent of GoFormz. Any assignment or transfer in violation of this Section 18.13 will be void. Subject to the foregoing, this Agreement will be binding upon, inure to the benefit of, and be enforceable by and against the parties and their respective successors and permitted assigns.
19.14 No Waivers. The failure by GoFormz to enforce any provision of this Agreement will not constitute a present or future waiver of such provision nor limit GoFormz’s right to enforce such provision at a later time. All waivers by GoFormz must be in writing to be effective.
19.15 Equitable Relief Available. Nothing in this Agreement is intended to limit the equitable relief available to either party, and nothing in this Agreement limits the ability of either party to seek equitable relief.
20.1 Besides the terms elsewhere defined in this Agreement (including any Policy), the following terms in this Agreements shall have these meanings:
"Acceptable Use Policy" means the policy available at http://goformz.com/acceptable-use-policy, as it may be updated by GoFormz occasionally.
"Account" means a GoFormz Services account.
“Account Administrator” means any entity or organization that has subscribed for more than one End User to the Services or Software.
"API" means an application program interface.
"Application" means any web or other software application.
"Content" means any Data uploaded to your GoFormz Account, whether by you, End User, contractor, or any other third party.
"Data" means text, data, audio, video, images, and any other data of any kind.
“e-Document” means any document that is electronically signed and retained in electronic form, including without limitation any legally binding agreement between one or more parties.
“e-Signed” means an electronic signature of a party to an e-Document.
“e-Sign Service” means the specific GoFormz Service that permits you to deliver, electronically sign, and store, as applicable, e-Documents.
"End User" means one individual natural person, whether an employee, business partner, contractor, customer or agent of yours who is registered by you or through your Account to access or use the Site, Services, or Software.
"Feedback" means all suggested improvements to the Service or Software you provide to us, including without limitation, comments or suggestions regarding the possible creation, modification, correction, improvement or enhancement of Services or any other GoFormz site, service, or product, or input on whether you believe GoFormz’s development direction follows your own business and IT needs, the technology marketplace, and the like.
"GoFormz API" means the group of API resources offered by GoFormz via which you may develop applications or integrate with third party programs or services.
"GoFormz Site" means www.goformz.com and any successor or related site designed by GoFormz.
"Intellectual Property Rights" means current and future worldwide rights under patent, copyright, trade secret, trademark, and moral rights laws, and all other similar rights.
"Purchase Order" means an order for GoFormz Service subscriptions purchased through the GoFormz Subscription Portal or a written instrument you submit that specifies the GoFormz Services subscribed to by you, as in effect and as renewed occasionally.
"Service" means each of the web services provided by GoFormz or its affiliates, including those web services available at the GoFormz Site.
"Software" means any and all applications, tools, or other program installed on a personal computer or device for usage, system operation, or diagnostic to facilitate the GoFormz Services. Without limitation, Software can include Software installed by you or other End User and those downloaded, installed, and used on mobile devices using a software distribution platform, such as an app store or app market.
"Subscription Portal" means the web portal available online from which subscription services can either be purchased, activated or renewed and from which contract details or services details can be accessed.
"Token" means an alphanumeric key uniquely associated with your Account or an Account of one of your End Users.
"User Data" means your Content and electronic data or information submitted or electronically stored by a third party system interfacing with the Services through the API.