GOFORMZ CASE STUDY

Hendrix Heating

Hendrix Heating uses mobile forms to capture critical job estimate information, and expedite project and payroll processing.

“When I first started everything was paper and pen. Everything was written down, and we had slow turnaround times. When iPhones and iPads came into play we adapted, and that’s where GoFormz came in.”
- Tabatha Sorensen, Office Manager, Hendrix Heating

Hendrix Heating Logo

AT-A-GLANCE


Challenge

Estimators at Hendrix Heating were burdened by paperwork. They had to constantly contend with a large number of paper forms and physical job packets - some packets requiring as many as 30 pages. These forms not only resulted in missing, illegible, or incorrect data, but also caused processing delays for customer projects. If data needed to be corrected or added to a form, Hendrix Heating personnel would have to make a return visit, resulting in wasted time and resources.

Solution

With GoFormz, Hendrix Heating teams can now capture job and customer data in the field, directly from their tablets. With digital forms, the Hendrix team can easily input project details, including new data types like images. Once completed, forms are instantly routed to back-office personnel, expediting project and payroll processing and eliminating opportunities for missing forms and human error.

Results

  • Accelerated form processing and turnaround times, automated workflows
  • Increased data accuracy and more thorough data capture
  • Faster data capture and savings of at least an hour per job
  • Removed the need to hand deliver service forms - once a form is completed, it is automatically sent to the office for processing
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THE FULL STORY


About Hendrix Heating

Hendrix Heating provides residential, new construction, and commercial HVAC throughout the Mid-Willamette Valley. Hendrix Heating strives to save their clients money, and “work with builders and business owners to design systems that not only work in the most efficient manner, but provide optimal comfort for years to come”.

Burdened by paper

Hendrix Heating relied on extensive paper forms to capture critical estimate and project data, for heating and air conditioning installations. With job packets up to 30 pages in length, mobile teams were burdened with large amounts of paper for each of their daily service calls, often resulting in missing pages and data. “When I first started everything was paper and pen,” Explained Tabatha Sorensen, a Hendrix Heating Office Manager. “Everything was written down, we had slow turnaround times… when iPhones and iPads came into play we kind of just adapted, and that’s when GoFormz came in.” Adding to these frustrations were the frequent form delivery delays. Once a form was delivered, if it was missing any information, a Hendrix Heating team member would need to revisit a project site to revise or capture missing data.

An HVAC technician in safety gear checks an outdoor air conditioner unit

Digital improvements

Hendrix Heating initially used GoFormz to digitize their service team’s timecards. These timecards are critical to conduct payroll processing, and were often fraught with errors when completed using paper forms. These forms are completed daily and updated with each job visited. With GoFormz, these timecards can be easily completed on mobile devices (like phones), and once completed, are automatically emailed to Tabatha and the back-office for payroll processing.

Real-time updates

Next, Hendrix Heating updated their Installation Job Packets. Used by estimators to capture equipment and project needs, the Job Packet is completed in the field and used to capture new data types like Images. With digital forms, data is no longer missing or incorrect, and is instantly available to the back-office once submitted. Once a form is completed, it is automatically emailed to the back-office and the install coordinator, for processing. As soon as the packet is available, the install coordinator can begin scheduling the installation and ordering equipment. With real-time access to project information, projects can be started faster. “There’s no waiting… they’ve got everything there in the packet provided.”

ROI

By accelerating data capture and form completion, Hendrix Heating can now save significant time across each of their projects. “We have about fifteen to twenty-five jobs a week,” Tabatha explained. “And we save at least an hour per job, so that can add up to a lot.” Additionally, Hendrix Heating has reduced their reliance on administrative supplies like paper.

"It’s easy to use and there’s less paper for them to carry around. We’re not wasting as much paper, we don’t print out everything we used to need."

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